Ok, I made it through my first day ... sort of. I actually took three calls and didn't do too bad. Granted, they were fairly simpl things like resetting passwords, but I did do it! Then, for some weird reason, they sent everyone home; in effect closing the helpdesk. I was getting kind of charged to take more calls and then "poof" we are sent home. I don't get it.
Oh well, tomorrow is the big day, the new build is going out over the whole system and we are expecting a large quantity of calls as people become acquainted with the new system.